Zeta9 takes your personal data seriously. This privacy policy clearly outlines what information we collect, why we collect it, and how we keep it secure.
This privacy policy applies to all services on the Zeta9 platform. By using the platform, you agree to this policy. For any questions, please reach out to our support team.
Zeta9 is a trusted online gaming platform serving players from Bangladesh and around the world. We understand how valuable your personal information is — and we are committed to protecting your privacy without compromise.
This privacy policy applies to the Zeta9 website, mobile app, and all other digital platforms. It takes effect from the moment you register, log in, play a game, or use Zeta9 in any way.
Our privacy policy has been developed in line with international data protection standards. We believe transparency is the foundation of trust, which is why everything is laid out clearly.
Zeta9 only collects information that is necessary to provide our services. We do not ask for anything beyond what is needed. The types of information we collect are detailed below.
| Data Types | Details | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Registration Form / KYC |
| Contact Information | Email address, mobile number | Registration Form |
| Payment Information | Mobile Banking/Nagad/Rocket number (encrypted) | Deposits/Withdrawals |
| Identity Documents | Copy of NID or passport | KYC verification process |
| Device Information | IP address, browser, device type | Automatic Logs |
| Gaming Information | Bet history, game logs, transaction records | Platform Operations |
Zeta9 uses your information only for specific, legitimate purposes. We never sell or misuse your data.
Zeta9 obtains your consent before using your information for marketing purposes. You can opt out of marketing communications at any time.
Zeta9 uses industry-standard security technology to protect your information. Our security systems are continuously updated.
The Zeta9 website uses cookies to enhance your browsing experience and ensure the platform runs smoothly.
You can manage or delete cookies from your browser settings. However, disabling essential cookies may affect certain features of the platform.
Zeta9 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Types | Retention Period |
|---|---|
| Account information | For the duration of active account + 5 years |
| Transaction Records | 7 Years (Legal Requirement) |
| KYC documents | 5 years after account closure |
| Gaming Logs | 3 Years |
| Support Chat | 2 Years |
| Cookie data | At the end of a session or a maximum of 1 year |
Every user on Zeta9 has certain rights over their own personal information. We fully respect and uphold those rights.
You have the right to know what information we hold about you. Upon request, we will provide it within 30 days.
If any of your information is incorrect, you can request a correction. Contact our support team and it will be updated promptly.
You may request the deletion of your data under certain circumstances. However, some information may be retained to comply with legal obligations.
You can request that your information be restricted from being used for specific purposes.
You have the right to receive your information in a standard format so it can be used elsewhere if needed.
Any previously given consent (such as marketing emails) can be withdrawn at any time.
Zeta9 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect information from minors.
Zeta9 may update this privacy policy from time to time. For any significant changes, we will post a notice on the website and, where necessary, notify you by registered email.
For any questions or concerns about our Privacy Policy, please contact our support team directly.
Zeta9's privacy policy is not just words on paper — your information is protected at every step, in practice.
Every data transfer on your account is protected with 256-bit SSL encryption. No hacker or third party can read your information.
Zeta9's KYC process protects your account from fraud. Identity verification ensures that only you can access your account.
Zeta9 never sells your personal information. Our business model does not rely on your data — we are a gaming service, and that is what we focus on.
We are transparent about how each piece of information is used. There are no hidden uses — the purpose of every data point is clearly stated in this policy.
Zeta9's systems undergo regular security audits by third-party experts. Any vulnerabilities found are addressed immediately.
Our dedicated support team is always available to handle any data-related concerns or requests. All enquiries are responded to promptly.
Zeta9 complies with the following privacy policies:
Find answers to the most frequently asked questions here.